Under Lock and Key

Escape Room Experience

FAQ's

 

Is the door really locked?

Yes, the door is really locked. However, there are means to unlock the door in case of emergency. We monitor each room closely and will always make sure you are safe and sound. 

Can I make my reservation over the phone?

Phone reservations are a simple and easy way to make your reservation.  It is advisable to call during our normal business hours on Friday - Sunday.  When making your reservation please be prepared to provide credit card information to secure your room.  Your card will NOT be charged at the time of your reservation  This information is only used in the event of a "NO-SHOW".  If you would like to reach us outside of normal business hours, you can send us an email or a message on Facebook and we will do our best to assist you.

What if I am late to my reservation?

If you and your party are late we will have to start your game with less time on the clock. It is unfair to those participants who have the time slot after you to have to wait  We have a schedule to uphold.

What is the age limit?

We recommend ages 10 and up! However, if you are under 16 years of age, you will need accompaniment by a parent or guardian. Children 6 and under may accompany their adult parents at no charge.  Parents are responsible for their children.

Is there anything scary or frightening about escape rooms?

Nope! Some themes can be a little scary or dark, but nothing will pop out and scare you, even if your time runs out.

What if I only have 2 or 3 people in my group?

That's perfectly fine! However, you can't play the game alone so bring at least one other buddy.

Will there be other people I don’t know playing with us?

Escape Games are a great opportunity to meet new people and work together in a team environment. Having strangers with you makes the experience even better as it adds an extra exhilarating challenge to the game. You must solve problems as a team to unlock clues and progress through the game. It’s only through solving all the clues and puzzles together that you can discover the final code to unlock the door. There still is a chance you and your group will be completing it alone. 8 people are allowed in the room per escape. When you book, the remaining spots will appear as available on our website. If no one else books you and your group will have to solve the clues using just your brain power.

When should I show up?

Please show up 15 minutes earlier than your reservation time. This ensures that we can go over the rules with you and your party. Please call if you or your party cannot make it on time or cannot make it at all. If you choose to reschedule your appointment you must give us at least 24 hours advance notice.  WE WILL NOT GIVE REFUNDS.  If you can't make it on time, please provide advance notice and we will be happy to reschedule for you. 

What should I bring and what should I wear?

Please bring yourself and your team! Feel free to wear whatever makes you happy. Just keep in mind you might be getting down on the floor to look for clues. If you need reading glasses to read, please bring them as you may need to read small print. 

What happens if my team doesn't escape in 60 minutes?

If you don't escape in the allotted 60 minutes, your game is over. If you and your team would like to know how to escape the rest of the way, we will be more than happy to explain, unless you want to try again.

Do I need any experience prior to my reservation?

Nope! Just be prepared to use your brain, and be willing to search for hidden clues and puzzles.

Do you have advice for newcomers?

  • Not everything in the room will be a clue. 
  • Communicate with your team! 
  • Write down clues or keep them out so you can refer to them later.
  • Don't be afraid or stressed out! It is only a game!
  • Groups of 4 or more have a greater chance of escape

What is the price to play?

The fee is $25 dollars per person, which gets you one hour in one of our locked rooms. Lucky for you, reserving a room is very easy online! Just click this button: